Ofcom Mobile Sector Assessment Interactive Executive Summary

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1.28

We will also conduct further research into some of the areas that may represent cause for concern, such as the potential exclusion of certain groups of citizens and consumers from mobile services, and the detailed causes for recent complaint levels. We will also carry out further analysis of the options with regards to mobile termination rates and participate in the European debate on this issue.

Comments

Ian on 29 August 2008 at 10:07am

Termination charges would make me give up on owning a mobile phone. I have no interest to be charged for calls I may not even want or indeed wrong numbers.

I would quite happily revert to using my landline (which I have to have anyway to have to recive my broadband internet) and if people can't get in touch with me then I will be uncontactable.

Dave Harvey on 29 August 2008 at 10:33pm

A major area of concern, especially for parents giving mobiles to children, is the unwillingness of the mobile operators to control access to "reverse charge SMS", much of which is well-known to be fraudulent (or at least generated via deliberately misleading adverts for "free" ring-tones etc.) I can (and do) ban all access to premium rate services from my land-line, yet I cannot prevent the "raiding" of my child's mobile account by companies who wish to steal £1.50 at a time from it. Clearly the technical ability to refuse reverse charge SMS messages exists within the networks (as it gets used once the account has finally been exhausted), and it would be logical and sensible to mandate a similar facility for mobiles in order to prevent this well-known abuse.

As a result of the current limitations, I am forced to use PAYG rather than contract, in order to limit the amounts that fraudsters can steal from my kids (thereby adding to the cost).

A Hayes on 5 September 2008 at 10:30am

I'd add mis-selling on the list of things that do need addressing. Particularly from 3rd party resellers.

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About this Site

On this experimental site we encourage you to leave informal comments alongside the Executive Summary of Ofcom's Mobile Sector Assessment consultation, published on 28 August 2008.

Alternatively, you can download the full consultation document, and/or respond formally to the consultation (closing date 6 November 2008). You can also follow the debate over the next few months on the team's blog, Mobile citizens, mobile consumers.