Ofcom Mobile Sector Assessment Interactive Executive Summary

« Paragraph 1.9 | Read the full summary | Paragraph 1.11 »

1.10

Most of us report ourselves satisfied with our mobile service (and we are more likely to be satisfied with our mobile service than with our fixed or broadband service). However, a significant minority are dissatisfied and the number of complaints received by Ofcom and other agencies, in particular about bills and cases of mis-selling, appears to be rising. Given the scale of the industry, relatively small percentages can under-emphasise the real difficulties experienced by millions of us with our mobile service.

Comments

Keith Horsted on 1 September 2008 at 2:51pm

If satisfaction is determined by the number of complaints that Ofcom receive then it neglects the potential number of complaints that stop at the service provider or network and is therefore potentially mis-leading. It could also neglect the number of dissatisfied customers who are resigned to the lack of service that they could be receiving.

The comments to this entry are closed.

About this Site

On this experimental site we encourage you to leave informal comments alongside the Executive Summary of Ofcom's Mobile Sector Assessment consultation, published on 28 August 2008.

Alternatively, you can download the full consultation document, and/or respond formally to the consultation (closing date 6 November 2008). You can also follow the debate over the next few months on the team's blog, Mobile citizens, mobile consumers.