1.8

For super-fast broadband to be a success, consumers must be aware of the services on offer, with suitable information to choose between alternatives. They must also be able to exercise choice by being able to move from one service provider to another. This will require good quality migration processes for consumers moving to next generation access networks, back from them, or between different operators’ networks.

Comments

It would help no end if users could be educated.

unfortunately even the well meaning "ICT lessons" in school prepare one fo rthe real aspects of life on the net.

(And why do those outside the IT industry insist on calling it ICT?)

Compeition may have become the norm in other parts of Britain but not in the Kingston Communications Telephone area where Karoo are the monopoly supplier of broadband. While I concede that there is nothing to stop other ISPs moving into the area none have chosen to do so. Looking at the small print of 'terms and conditions' in their contracts they always specify that you need a BT line to get their service. I believe that this stipulation is anti-competitive.

If competition betweeen ISP's is the national aim then KC has long been (and will remain) an historical anomaly. There is no competition in the KC area and this will remain so unless other providers can be persuaded to enter the KC market or unless the system is taken over by BT.