Delivering super-fast broadband in the UK - Interactive Executive Summary

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To make sure consumers and business benefit truly from super-fast broadband, we must learn the lessons from today’s broadband experience. In the early days of broadband, limited competition meant there was little choice, high prices and low take-up. Consumers were not aware what broadband could do for them, and once they had subscribed, could not easily switch provider.


Mark Deans on 23 September 2008 at 12:31pm

It is still very unreliable to change broadband provider. Many people have problems that last several weeks, preventing them from accessing broadband meanwhile.

Pete Berry on 23 September 2008 at 8:19pm

I campaigned across the UK to get BT to install Broadband technologies and was recognised for my devotion and foresight to get this put into the houses of the UK. I agree with the other posters comments, as I feel that due to the lack of respect to end users ISPs will do anything to hold onto their customers, even to the point of lying to them to retain them. Then when they do give in, the customer is left high and dry waiting for their MAC code so they can move to another ISP deal. Time to sort this issue out before it happens again.

Lindsey Annison on 24 September 2008 at 3:56am

Choice of providers? The majority of ISPs are BT Wholesale ADSL resellers.

Mike Kiely on 24 September 2008 at 12:26pm

It was the utility of the Internet which caused demand and investment in ADSL. Free for ever, unlimited, total and complete Broadband is just mis-selling and under selling the potential of an evolving Internet.

Competition is needed, so also is good policy underwritten by good goal setting. The latter is missing.

A public policy goal of reducing congestion, would include a declaration that Broadband connectivity needs to be more than best efforts for critical applications and quality of service should not be designed to be a value added feature, or have geographic de-averaged pricing.

A programme to perform all routine health checks over the web needs to be a stated public goal so existing and new connectivity can be tuned for this purpose.

Competition did not create the Internet. It came out of publicly funded research. Users wish to do more via the Internet this is why we want better connectivity and speed is just one dimension of better.

Oftcom have played their cards well in getting good deals for customers. We now need to improve Broadband services so we can do more with our connectivity.

Richard Bolam on 25 September 2008 at 7:29pm

Still difficulties when trying to change ISP especially with separate systems in exchanges.

Wm Holman on 28 November 2008 at 10:05pm

It is important that domestic customers can easily switch between providers without barriers being imposed by providers beyond fixed term initial contracts. It is also important that domestic customers are not forced to upgrade to super-fast broadband unless they perceive a need/advantage

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This consultation has been running from 23 September to 2 December 2008 and it is now closed.
You can continue to follow the debate on the Superfast broadband blog.

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